Coastal Reviews
(Rated by 1914 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
10
%OFF8
%OFF35
%OFFOverall Rating
5.0
Base on 5 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.7
- Return Policy4.0
- Customer Service4.0
- Shipping & Delivery5.0
Recent Customer Reviews (5)
Wolfgang Lehmann
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Amber Hancock
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Villads Ravn
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Amedee Ailleboust
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Armand Dionne
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Payment Methods
Accepted Payment Options:
Prices for items on Coastal.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For Coastal credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Coastal Pros & Cons
Pros
1
Wide Selection: Offers a vast inventory of contact lenses and eyeglasses, including popular brands and specialty lenses for various needs.
2
Competitive Pricing: Generally provides lower prices on contact lenses compared to many retailers, often featuring discounts and a price match guarantee.
3
Convenient Return Policy: Allows returns or exchanges within 365 days, with return shipping costs covered by the company.
4
User-Friendly Website: The site is designed for easy navigation, making it simple to find products and complete purchases.
5
Customer Service Availability: Offers customer support through multiple channels, including chat, email, and phone.
CONS
1
Customer Service Issues: Many reviews highlight significant problems with customer service, including slow response times and difficulty resolving issues.
2
Handling Fees: Imposes handling fees that can reach up to 7% of the purchase cost, which may increase overall expenses for bulk orders.
3
Shipping Delays: Some customers report longer-than-expected shipping times, particularly for international orders or during peak periods.
4
Quality Control Concerns: There are complaints regarding product quality, including defects in glasses and incorrect prescriptions in orders.
5
Mixed Reviews: Customer ratings are inconsistent, with a significant number expressing dissatisfaction with their experiences.
Coastal Features and Benefits
Features
14-day Return Policy
Allows returns or exchanges for unworn glasses or sunglasses in original cases within 14 days of receipt, with refunds upon confirmation (discounted items not eligible)
Free Shipping
Free shipping for contact lens orders over $99
Fast Shipping
Reputation for fast shipping, with some customers receiving orders in less than two days
Wide Selection
Provides a wide selection of almost 150 contact lens styles, vast inventory of contact lenses and eyeglasses including popular brands and specialty lenses
20+ Years in Business
Offers a wealth of experience and reliability
24/7 Customer Service
Customer service available 24/7 via chat, email, or phone, ensuring customers can always get the help they need
Price Match Guarantee
Contact lens price match guarantee and 110% price guarantee, refunding 110% of the difference if a lower price is found elsewhere within 10 days, ensuring the best price
365-Day Return Policy
Allows returns or exchanges within 365 days, with return shipping costs covered under certain conditions
Competitive Pricing
Generally provides lower prices on contact lenses compared to many retailers, often featuring discounts
User-Friendly Website
Designed for easy navigation, making it simple to find products and complete purchases